Frequently asked questions

Core Nail Wellness, LLC is an appointment-based, on-site nail-wellness company serving aging adults and mobility-limited residents within participating senior living and care communities. CNW provides licensed nail services using portable equipment and defined screening, consent, infection-prevention, documentation, referral, and quality-review practices.

CNW is not a traditional salon and does not operate as a vehicle-based mobile cosmetic-art shop.

No. CNW provides cosmetic-art nail services within the scope of North Carolina manicurist licensure. CNW does not diagnose, treat, manage, or claim to prevent medical conditions and does not replace podiatry, nursing, wound care, or physician services.

Depending on resident eligibility and the service selected, CNW may provide manicures, pedicures, dry-technique pedicures, nail trimming and shaping, conservative cuticle care, moisturizing, comfort-focused massage, polish services, gentle non-blade callus smoothing, thickened-nail maintenance within scope, and visual observation of the nails and surrounding skin.

It means the service is built around dignity, comfort, access, and professional responsibility rather than trends, nail art, or a high-volume salon experience. CNW still provides cosmetic-art nail services; the phrase describes our priorities, not a different legal scope.

Yes. Nail services are provided by personnel holding the license required for the service they perform. Credential documentation can be made available to prospective partner facilities through CNW’s controlled credentialing process.

CNW maintains business insurance appropriate to its operations, subject to the terms, limits, exclusions, and active status of the applicable policy. Proof of coverage may be provided during facility credentialing.

No. CNW does not operate from a vehicle and does not represent itself as a mobile salon or mobile cosmetic-art shop. CNW provides scheduled services on location within participating institutions under the business’s reviewed in-facility service model.

CNW serves select communities within a phased seven-county Southeastern North Carolina territory:

• Cumberland
• Robeson
• Bladen
• Hoke
• Scotland
• Columbus
• Sampson

Service availability depends on route efficiency, travel time, facility concentration, staffing capacity, schedule, and partnership fit.

No. Every resident must meet CNW’s service-eligibility and consent requirements. The technician may modify, defer, stop, or decline service based on the condition of the nails or surrounding skin, resident participation, consent, environmental safety, or scope limitations.

A diagnosis of diabetes does not automatically establish eligibility or ineligibility. CNW does not provide diabetic foot care or medical risk clearance. The resident must still pass CNW screening, have appropriate authorization, and present with a service area that remains within the technician’s lawful scope. Facilities should not advertise CNW as providing “diabetic pedicures.”

The technician may stop or decline the service, document objective observations, notify the designated facility contact when authorized or required, and recommend evaluation by an appropriate healthcare professional. CNW does not diagnose the condition.

Yes. Residents may decline, pause, or stop at any time. CNW does not force participation, even when another person previously authorized or paid for the service.

The required legally authorized representative or approved facility consent process must be completed before service. CNW also considers the resident’s current behavior and willingness to participate. Representative authorization does not permit forcing care on a resisting resident.

Reusable implements are cleaned to remove visible debris, dried, disinfected using an appropriate method and product according to instructions, and stored to protect them from contamination. Single-use and porous items are discarded after use.

Reusable implements may be used for different residents only after the required cleaning and disinfection process has been completed. Single-use or porous items are not reused.

Resident-contact surfaces and applicable equipment are cleaned or disinfected between services according to the item, product directions, and CNW procedures.

CNW’s signature Core Precision service uses a dry technique and does not rely on a traditional circulating-water foot spa. Any basin or equipment used must be approved for the service method and handled according to applicable requirements and manufacturer instructions.

The service stops immediately. CNW follows its blood-exposure process, which includes PPE, basic first aid, contamination control, cleaning and disinfection, disposal, notification, documentation, and referral or escalation when needed.

Yes. Every product used by Core Nail Wellness is reviewed through our documented product evaluation process before it is approved for client care. Products are assessed for ingredient transparency, suitability for older adults, regulatory compliance, manufacturer quality, and overall safety. We do not rely on marketing claims alone when selecting products.

Facilities may use an introductory schedule, request on-demand visits, establish weekly, biweekly, or monthly standing visits, or negotiate a flex schedule. Availability depends on resident demand, route efficiency, staffing, and the applicable agreement.

Capacity depends on selected services; resident readiness; mobility and positioning; service interruptions; room-to-room travel; documentation; setup and breakdown; and facility workflow. CNW does not guarantee a fixed number without reviewing the facility and planned service mix.

Services may be provided through a Wellness Station in an approved shared area; Wellness Rounds in resident rooms or other approved locations; or a combination of both. The facility and CNW confirm space, access, privacy, lighting, sanitation, and operational readiness before launch.

Requirements may include a designated contact; resident schedule or appointment list; consent readiness; safe access; suitable service space; basic facility coordination; applicable emergency and infection-control instructions; resident transport or escort where needed; and timely communication of changes. Final responsibilities are established in the written agreement.

CNW may place services on hold, reschedule, shorten the visit, or leave the location based on facility restrictions, resident safety, public-health considerations, or operating conditions.

Consent requirements are confirmed before service and may include resident consent, authorized-representative consent, or another legally sufficient authorization process. Consent is verified against the resident’s current willingness to participate.

CNW limits information use and disclosure to what is reasonably necessary for service coordination, safety, documentation, billing, quality review, legal compliance, and the applicable facility relationship. Information may be shared with authorized facility personnel, authorized representatives, service providers supporting CNW operations, insurers, regulators, or others when permitted or required.

An authorized family member or representative may receive an approved service update when consent, privacy rules, facility requirements, and CNW procedures allow it. CNW does not release information merely because someone identifies themselves as family.

Yes. Documentation is factual and observation-based. Technicians avoid medical conclusions, blame, speculation, and unsupported opinions.

Facilities select one of three payment structures:

• Community Access Plan — resident or authorized payer pays;
• Wellness Support Plan — facility subsidizes part of the service;
• Sponsored Care Plan — facility or sponsor pays.

CNW publishes standard resident service prices, but final pricing and terms may vary based on an approved agreement, subsidy, sponsorship, event, minimum, travel requirement, service mix, or customized program.

They may apply. Visit fees, minimum resident commitments, guaranteed service-day amounts, travel considerations, cancellations, and access-failure charges are stated in the applicable proposal or agreement.

They are optional reporting and program-support services for qualifying partner facilities — Care Insights, Care Stewardship, and Care Leadership. They do not replace resident service fees and do not determine who pays for services. Eligibility and terms are confirmed during consultation and set out in the signed partnership agreement.

The usual process is to request a consultation; complete a discovery discussion; review recommended options; receive a written proposal; execute the applicable agreement; complete pre-launch readiness; schedule and complete the first visit; and participate in follow-up and stabilization review.

No. It is an opportunity for CNW and the facility to evaluate needs, readiness, scope, schedule, pricing, and partnership fit.