Safety is a practice—not a slogan.

Resident Dignity & Consent

Every resident is treated with respect, privacy, patience, and age-appropriate communication.

Before and during service, CNW confirms that the resident is willing to participate; required authorization is available; the planned service is explained in understandable terms; positioning and communication needs are considered; and the resident may pause or stop at any time.

Pre-Service Screening

Before beginning, the technician visually observes the nails and surrounding skin and considers the resident’s ability to participate safely. CNW may defer, stop, modify, or decline service when:

• fungus is suspected;
• an open wound or sore is present;
• skin or nail tissue appears inflamed, infected, broken, raised, or swollen;
• unexplained bleeding, drainage, heat, severe redness, or significant pain is present;
• the resident is acutely ill, distressed, unable to participate, or withdraws consent;
• the environment or positioning is unsafe;
• the requested service exceeds the technician’s training or lawful scope.

Scope of Service

CNW may provide:

• nail trimming, filing, shaping, and buffing;
• conservative cuticle care;
• manicures and pedicures;
• moisturizing and hydration services;
• comfort-focused massage when appropriate;
• polish application and removal;
• gentle non-blade callus smoothing;
• thickened or overgrown nail maintenance when within training and scope;
• visual observation of nails and surrounding skin.

CNW does not provide:

• diagnosis or treatment of medical conditions;
• podiatry or medical foot care;
• wound care;
• treatment of infections or fungal conditions;
• removal of corns, lesions, or living tissue;
• use of razor-type callus shavers;
• invasive procedures;
• services outside North Carolina manicurist licensure.

Referral & Facility Notification

When an observed concern appears outside CNW’s scope, the technician may decline or discontinue the service; document objective visible observations; notify the designated facility contact when authorized or required; recommend review by an appropriate healthcare professional; and follow applicable incident or referral procedures.

Infection-Prevention Practices

CNW’s practices include:

• hand hygiene before and after each resident;
• clean garments and professional personal appearance;
• clean and prepared service supplies;
• cleaning and disinfection of reusable implements after each use;
• clean, closed storage of processed non-electrical implements;
• separate clean storage for electrical items;
• disposal of porous and single-use items after one use;
• sanitary product dispensing;
• disinfection of resident-contact surfaces between services;
• proper labeling and handling of disinfectants;
• access to applicable Safety Data Sheets;
• PPE use according to exposure risk and product instructions;
• separation of clean and contaminated items.

Blood Exposure Response

When skin is accidentally punctured or blood is observed, CNW stops the service and follows its blood-exposure process, which includes applying appropriate protective gloves; making basic first-aid supplies available; controlling contamination; cleaning and disinfecting affected implements and surfaces; disposing of contaminated single-use materials; completing required notification and documentation; and referring or escalating when medical evaluation may be needed.

Service Modification, Refusal & Early Exit

CNW may pause, modify, decline, discontinue, or reschedule services when continuing would be unsafe, inappropriate, outside scope, or inconsistent with consent. CNW may also end a service visit when the facility environment presents:

• an outbreak or quarantine restriction;
• unavailable or unsuitable service space;
• unresolved access or consent failures;
• aggressive or threatening behavior;
• an emergency or environmental hazard;
• conditions that prevent safe operation.

Privacy & Documentation

CNW collects only information reasonably necessary to coordinate, provide, document, communicate, and bill for services.

Records are handled according to CNW privacy, access, retention, and information-security requirements and any additional obligations created by law or contract.

Facility Partnership Responsibilities

Safe service requires facility participation. Partner facilities are expected to support:

• accurate scheduling and resident lists;
• appropriate consent or representative authorization;
• a designated service-day contact;
• safe access and suitable space;
• relevant facility infection-control and emergency instructions;
• timely communication of known restrictions or changes;
• resident readiness and transport where applicable;
• prompt response when concerns are reported.

Clean Product Selection

The products we choose are part of our standard of care. We do not select products based on trends, marketing claims, or luxury branding. Every product is evaluated through our internal Clean Product Standards before it is approved for resident care.

We evaluate products for:

• complete ingredient transparency;
• suitability for aging and sensitive skin;
• known irritation and sensitization risks;
• regulatory compliance;
• manufacturer quality and traceability;
• safe storage and handling;
• consistency and reliability.

We also maintain an approved product list and routinely review products for recalls, reformulations, or new safety information.